Don’t be fooled by the big box BDC consulting firms out there. While they do provide some surface level experience, we are sure that you wouldn’t hire an electrician to do a plumbers job.
Often overlooked by other BDC firms, we will collaborate with the various other departments to ensure that your BDC is properly aligned. Working with the Marketing Department to ensure that the XML/ADF addresses are properly parsing the leads; that the phone system IVR is properly set to get calls to the BDC; that the service outbound campaigns produce relevant customer contact to ensure revenue generating activities or even assisting your team on calls with your vendors to keep them accountable; the success of each business unit within your BDC is what drives us!
The BDC consulting segment provides your BDC with clarity. We will work hand in hand and provide a surgical and pragmatic approach to ensure sustained business growth.
Don’t be fooled by the big box BDC consulting firms out there. While they do provide some surface level experience, we are sure that you wouldn’t hire an electrician to do a plumbers job.
Often overlooked by other BDC firms, we will collaborate with the various other departments to ensure that your BDC is properly aligned. Working with the Marketing Department to ensure that the XML/ADF addresses are properly parsing the leads; that the phone system IVR is properly set to get calls to the BDC; that the service outbound campaigns produce relevant customer contact to ensure revenue generating activities or even assisting your team on calls with your vendors to keep them accountable; the success of each business unit within your BDC is what drives us!
The BDC consulting segment provides your BDC with clarity. We will work hand in hand and provide a surgical and pragmatic approach to ensure sustained business growth.
12%-15% sold closing ratio is the target your BDC should be closing at. Now, while being results oriented provides for instant gratification, BDC Alchemy focuses on the inputs that lead to long term sustainable results.
BDC Alchemy works hand in hand with your BDC department teams and managers to ensure you are delivering the best possible online experience. Doing just enough is not enough. Through the use of emotional intelligence and reliant on data fueled department growth strategies, I assist you in aligning the performance of the BDC to support and grow the sales department.
Let us help your team increase appointment booking with professional coaching using proper proven communication processes.
12%-15% sold closing ratio is the target your BDC should be closing at. Now, while being results oriented provides for instant gratification, BDC Alchemy focuses on the inputs that lead to long term sustainable results.
BDC Alchemy works hand in hand with your BDC department teams and managers to ensure you are delivering the best possible online experience. Doing just enough is not enough. Through the use of emotional intelligence and reliant on data fueled department growth strategies, I assist you in aligning the performance of the BDC to support and grow the sales department.
Let us help your team increase appointment booking with professional coaching using proper proven communication processes.
Once the customer has left the sales department with their new vehicle, the journey has just begun. At the core of the BDC Alchemy service architecture resides 10 touch point campaigns that are referred to as “the Service Cycle”.
The “Service Cycle” refers to the after sales process in order to create customer loyalty. It was created to maximize every opportunity and is survived by an ongoing customer service focused follow up system. The Service Cycle can be tailored to meet specific dealer requirements. The main focus is to offer a personalized customer experience in order to go above and beyond customer expectations. The success of any business resides in its ability to create customer loyalty.
The Service Cycle is split into specific sections in order to target areas of
improvement and maximize work flow efficiency.
« Every time a customer has a bad experience, the process begins anew. Let’s get it right the first time around. »
Once the customer has left the sales department with their new vehicle, the journey has just begun. At the core of the BDC Alchemy service architecture resides 10 touch point campaigns that are referred to as “the Service Cycle”.
The “Service Cycle” refers to the after sales process in order to create customer loyalty. It was created to maximize every opportunity and is survived by an ongoing customer service focused follow up system. The Service Cycle can be tailored to meet specific dealer requirements. The main focus is to offer a personalized customer experience in order to go above and beyond customer expectations. The success of any business resides in its ability to create customer loyalty.
The Service Cycle is split into specific sections in order to target areas of improvement and maximize work flow efficiency.
« Every time a customer has a bad experience, the process begins anew. Let’s get it right the first time around. »
The core purpose of the coaching segment is the development of your people. After all, it’s about your people. Always about your people. Nurturing and investing in the career development of your people will cultivate an environment of trust and safety while providing your BDC with incremental continued growth.
Coaching BDC employees is an ongoing process of disrupting their current belief system and inspiring them to achieve a growth oriented thought process.
It’s important to understand that the BDC should in a constant state of evolution. The BDC manager as well as the team leaders should be inspired and motivated by personal and professional growth.
In order for this to occur, the BDC elite coaching focuses heavily on strategic thinking and performance. By utilizing current metrics, we will work together to carve out a path of legitimizing your BDC and developing your people and future leaders. As the BDC is the HUB of the organization, it can also be utilized to expand performance proven individuals into other areas of the dealership.
The core purpose of the coaching segment is the development of your people. After all, it’s about your people. Always about your people. Nurturing and investing in the career development of your people will cultivate an environment of trust and safety while providing your BDC with incremental continued growth.
Coaching BDC employees is an ongoing process of disrupting their current belief system and inspiring them to achieve a growth oriented thought process.
It’s important to understand that the BDC should in a constant state of evolution. The BDC manager as well as the team leaders should be inspired and motivated by personal and professional growth.
In order for this to occur, the BDC elite coaching focuses heavily on strategic thinking and performance. By utilizing current metrics, we will work together to carve out a path of legitimizing your BDC and developing your people and future leaders. As the BDC is the HUB of the organization, it can also be utilized to expand performance proven individuals into other areas of the dealership.
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